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Cisco 820-605 exam is a 90-minute exam that consists of 65-75 questions. 820-605 exam is available in English and Japanese languages. 820-605 exam format includes multiple-choice questions, drag and drop questions, and simulation-based questions. The passing score for the exam is 70%.

Cisco 820-605 exam is a comprehensive test that covers a wide range of topics related to customer success management. 820-605 exam covers topics such as customer engagement, customer success planning, adoption and expansion, customer satisfaction, and customer advocacy. 820-605 exam also covers best practices and methodologies for customer success management, as well as the tools and resources that are available to customer success managers.

Cisco 820-605 Exam covers a wide range of topics related to customer success management, including understanding customer needs, managing customer relationships, driving business outcomes, and measuring customer success. 820-605 exam is designed to assess the candidate's ability to apply industry best practices and methodologies to manage customer relationships effectively. Cisco Customer Success Manager certification is highly valued by Cisco partners, and it is an excellent way to demonstrate your expertise in the field of customer success management.

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Cisco Customer Success Manager Sample Questions (Q96-Q101):

NEW QUESTION # 96
Which two outcomes are expansion opportunities within customer success? (Choose two.)

A. deployment of solution
B. expansion of solution features
C. expansion of solution services
D. purchase of a new solution
E. renewal of solution subscription

Answer: B,C

Explanation:
Expansion opportunities within customer success include the expansion of solution features and services.
These opportunities arise when customers see the value in adding more features or services to their existing solutions to enhance their capabilities or meet additional business needs. References: Strategies for identifying and capitalizing on opportunities to expand the scope of solutions provided to customers, leading to increased value and customer satisfaction.

NEW QUESTION # 97
What is a type of expansion opportunity?

A. additional user groups
B. using latest release versions
C. positive customer sentiment
D. strong stakeholder communication

Answer: A

Explanation:
A type of expansion opportunity is the addition of user groups. This can occur when a solution is adopted by new departments or teams within the customer's organization, leading to an increased number of users and potentially more licenses or services required.

NEW QUESTION # 98
Refer to the exhibit.

What is the concern for a Customer Success Manager within this task of the RACI matrix?

A. It is difficult to get a consensus or agreement with the number of roles accountable.
B. Lack of sufficient expertise with minimal consulting stakeholders engaged.
C. Too many people are responsible, which leaves no clear leader.
D. Running the risk of under communicating with too few stakeholders involved.

Answer: C

Explanation:
The concern for a Customer Success Manager within this task of the RACI matrix is that having too many people responsible can lead to confusion and a lack of clear leadership. In a RACI matrix, it is best practice to have only one person accountable for a task to ensure clear ownership and accountability. Multiple people marked as accountable could result in a diffusion of responsibility and inefficiency. References: The RACI matrix is a tool used to clarify roles and responsibilities in project management. It is important to have clear, singular accountability for each task to ensure effective execution and decision-making.

NEW QUESTION # 99
Which action should betaken when new company leadership is forcing a competitor's solution?

A. Demonstrate how the current solution is a lower-cost solution than competitors.
B. Tell the new leadership about the long-standing relationship between two companies.
C. Recheck the value realized by the current solution.
D. Hold an executive briefing to evaluate risks of the proposed solution.

Answer: D

NEW QUESTION # 100
The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)

A. Evaluate the customer's expertise in managing the purchased solution.
B. Address and resolve all technical issues.
C. Offer discounts on new products to gain the interest of the new leadership.
D. Review the original sales proposal with the sales team.
E. Review the original business case and reassess desired outcomes with the new leadership

Answer: B,E

Explanation:
To mitigate the risk of lack of adoption with a new leadership team, the Customer Success Manager must address and resolve all technical issues that may be hindering adoption and review the original business case to reassess desired outcomes with the new leadership. These activities ensure that any obstacles to successful adoption are removed and that the new leadership's goals and expectations are aligned with the solution's capabilities

NEW QUESTION # 101
......

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Cisco Customer Success Manager Sample Questions (Q96-Q101):

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