MB-230퍼펙트덤프데모문제보기덤프자료는Microsoft Dynamics 365 Customer Service Functional Consultant시험패스의가장좋은자료

IT인증시험을 쉽게 취득하는 지름길은PassTIP에 있습니다. PassTIP의Microsoft인증 MB-230덤프로 시험준비를 시작하면 성공에 가까워집니다. Microsoft인증 MB-230덤프는 최신 시험문제 출제방향에 대비하여 제작된 예상문제와 기출문제의 모음자료입니다. Microsoft인증 MB-230덤프는 시험을 통과한 IT업계종사자분들이 검증해주신 세련된 공부자료입니다. PassTIP의Microsoft인증 MB-230덤프를 공부하여 자격증을 땁시다.

MB-230 인증 시험을 준비하기 위해 응시자는 온라인 과정, 강사 주도 교육 및 자체 학습 학습 옵션을 포함한 다양한 교육 리소스를 활용할 수 있습니다. 이 리소스는 후보자들이 시험에서 다루는 영역에서 지식과 기술을 구축하도록 돕기 위해 고안되었습니다.

Microsoft MB-230 시험은 객관식 질문으로 구성되며 150 분 동안 시간이 걸립니다. 응시자는 시험에 합격하려면 1000 포인트 중 700 점 이상 득점해야합니다. 이 시험은 영어, 스페인어, 프랑스어, 독일어, 일본어, 중국어 및 한국을 포함한 여러 언어로 제공됩니다.

>> MB-230퍼펙트 덤프데모문제 보기 <<

Microsoft MB-230시험대비 공부자료 & MB-230인증시험대비 공부자료

Microsoft인증 MB-230시험을 등록했는데 마땅한 공부자료가 없어 고민중이시라면PassTIP의Microsoft인증 MB-230덤프를 추천해드립니다. PassTIP의Microsoft인증 MB-230덤프는 거의 모든 시험문제를 커버하고 있어 시험패스율이 100%입니다. PassTIP제품을 선택하시면 어려운 시험공부도 한결 가벼워집니다.

최신 Microsoft Dynamics 365 MB-230 무료샘플문제 (Q135-Q140):

질문 # 135
You manage Dynamics 365 for Customer Service.
You need to configure automatic case creation for emails received by customers who have a support contract.
What should you do?

A. Configure service level agreements to be on hold until a call can be made to the customer.
B. Create an automatic record creation and update rule. Set the source type to email. If a valid entitlement exists, configure the rule to create a case.
C. Create an automatic record creation and update rule. Set the source type to email. Configure the rule to send automatic email responses to customers when records are created.
D. Create an automatic record creation and update rule. Set the source type to service activity. Configure the rule to send automatic email responses to customers when records are created.

정답：B

설명：
Section: Topic 2, Manage cases and the knowledge base

질문 # 136
Hotspot Question
You are a Dynamics 365 for Customer Service administrator.
Members of the customer support staff must not be available on public holidays in the year 2021.
You need to configure holiday schedules.
Which actions should you perform? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

정답：

설명：

Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- holiday-schedule

질문 # 137
You need to configure the queues.
Which configurations should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

정답：

설명：

Explanation
Box 1: Record Creation and Update rule
Reduce the need for manually creating cases from incoming emails and increase the efficiency of customer service agents by creating automatic case creation rules in Dynamics 365 Customer Service.
Box 2: Routing Rule
Unified routing is an intelligent, scalable, and enterprise-grade routing and assignment capability that can direct the incoming work item to the best-suited queue and agent by adhering to work item requirements and matching them with the agent's capabilities.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/automatically-create-case-from-email
https://docs.microsoft.com/en-us/dynamics365/customer-service/overview-unified-routing

질문 # 138
Hotspot Question
You are a Dynamics 365 Customer Service administrator.
You must track issues submitted by customers.
You need to configure case settings for the Service Management module.
What should you configure? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

정답：

설명：

질문 # 139
A company that operates in 101 countries/regions globally uses Dynamics 365 Customer Service. The countries/regions currently use the same environment.
An administrator plans the deployment of additional portals to support customer service processes.
Each country/region requires the following:
* A Microsoft Dataverse starter portal in an environment with Dataverse
* A blank portal in an environment with customer engagement apps
* A pre-build portal in an environment with customer engagement apps
Vou need to determine the minimum number of environments required.
How many environments will you need? To answer, drag the appropriate number to the portal requirements.
Each number of may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

정답：

설명：

Explanation:

질문 # 140
......

여러분은 우선 우리 PassTIP사이트에서 제공하는Microsoft인증MB-230시험덤프의 일부 문제와 답을 체험해보세요. 우리 PassTIP를 선택해주신다면 우리는 최선을 다하여 여러분이 꼭 한번에 시험을 패스할 수 있도록 도와드리겠습니다.만약 여러분이 우리의 인증시험덤프를 보시고 시험이랑 틀려서 패스를 하지 못하였다면 우리는 무조건 덤프비용전부를 환불해드립니다.

MB-230시험대비 공부자료: https://www.passtip.net/MB-230-pass-exam.html

Olivia Parker Olivia Parker

Biography

MB-230퍼펙트덤프데모문제보기덤프자료는Microsoft Dynamics 365 Customer Service Functional Consultant시험패스의가장좋은자료

Microsoft MB-230시험대비 공부자료 & MB-230인증시험대비 공부자료

최신 Microsoft Dynamics 365 MB-230 무료샘플문제 (Q135-Q140):

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